Today and everyday 2326 workers will face aggressive behaviour at work, over 1000 will be physically assaulted (British Crime Survey, Home Office). 

 This TRAINING WILL help organisations to:

Improve productivity, retain staff and increase staff morale.

Comply with HSE regulations AND demonstrate you are committed to and value your workforce.

Substantially reduce the level of aggression and work-related stress experienced by your employees.

Sale Price: £14.99 (plus £1.99 UK packing and postage)

Aggression at Work - and how to handle it    

This Cd-rom tackles the increasingly high-profile problem of aggression at work.

Designed for anyone who may encounter aggression at work, the film follows ‘a day in the life’ of a social worker and contains a variety of scenarios in which workers face aggression and demonstrates how to respond effectively.

Presented by Ray Braithwaite, a national authority on the subject of aggression at work, this thought-provoking film was originally made in 2004 however the techniques and ideas about personal safety remain pertinent and perhaps even more relevant today and is now priced to allow organisations to provide a copy to each of their staff members who may experience difficult or aggressive behaviour in their work. Additionally, individuals may wish to purchase a copy to augment their training in this area.

The cd-rom shows you how to defuse potentially difficult situations and gives guidance on avoiding them in the first place. The seventeen different techniques demonstrated for dealing with aggression will help improve workers confidence in their everyday working lives. Advice is given on what to do if you are:

•               shouted at

•               sworn at

•               threatened

•               intimidated

•               facing telephone anger, abuse or aggression

•               confronted in the street

•               dealing with difficult colleagues

•               subjected to harassment

•               bullied

Essential for front-line workers such as helpdesk or reception staff, social workers, health professionals and others who come into contact with the public.

Here are some comments on this product:

Essential for front-line workers such as helpdesk or reception staff, social workers, health professionals and others who come into contact with the public.

Here are some comments on this product:

'Professional, useful and accessible' - Nursing Standard magazine

http://nursingstandard.rcnpublishing.co.uk/reviews/book-reviews/review-aggression-at-work-and-how-to-handle-it

‘I am very impressed with the content and delivery. I feel all of the scenarios are well thought out, realistic and the right length…’  Rob Nash, Head of Environmental Risk, Chesterfield Royal Hospital, NHS Foundation Trust

‘Key techniques and behaviours that will help defuse tense and potentially volatile situations’ - People Management Magazine

“The film is well presented, contains useful content and takes a 'fresh' look at the relevant issues”- South East Employers

“Very impressed, an excellent piece of work, way ahead of other companies” - The Action Group, Edinburgh

Format: CD-ROM – the programme is for individual use only and may not be used for training purposes nor with groups without the prior consent of Utility Films.

Sale Price: £14.99 (plus £1.99 UK packing and postage)