Text Box: AGGRESSION: One day event for managers This session focuses upon the obligations and responsibilities placed upon the manager and identifies a number of low, or no-cost ideas for staff safety which can be implemented in your organisation.

                                                                                                     ray.b2@uwclub.net

 

Training can be provided as a one or two day event. A two day workshop gives participants the opportunity to consider the topic in detail. It also provides the opportunity to focus on specific areas more readily.

 

The content of each event is adapted accordingly to meet the specific needs of individual organisations.

 

Typical subject areas covered on the workshops include:

“…..one of the best training events I’ve

attended.”

 

Dave  Simmons  Social worker

Aggression and Stress Trainer

 Ray Braithwaite
Text Box: WORKING WITH DISGUISED COMPLIANCE AND INTIMIDATION IN CHILD PROTECTION This training event draws material from Safeguarding Children – a shared responsibility (NSPCC training pack 2005) and information from The Bridge Childcare Development Service report into the death of James Neave; The Framework for the Assessment of Children in Need and their Families (DoH 2000); Working together to Safeguard Children (Dept. for Education and Skills 2006); Working with Unco-operative Families (North Ayrshire Child Protection Committee 2006); The Laming Report into the death of Victoria Climbie’ (2000) and subsequent report March 2009 and Ofsted reports of Serious Case Reviews 2008-2009.

Pointing the way with knowledge and experience

 

Course details

 
Text Box: THE PREVENTION AND MANAGEMENT OF AGGRESSION AND VIOLENCE AT WORK Definitions of behaviours; its effects on individuals and teams Anger and Aggression - differences - The causes of aggression - using anger constructively What to do and what not to do - Useful body language - Words and phrases to avoid - Words and phrases to use - Being assertive in the face of aggression - Defusing aggression - Managing criticism - Dealing with telephone aggression Physical Restraint; Issues in Physical Restraint- when not to do it - under what circumstances does it become permissible - what does the law say - breakaway skills Reducing the risk - Risk assessment and reduction - Learning from the past - predicting aggression Practical and organisational responses - Aftercare staff support - Your policy - Health and Safety legislation - Issues of reporting and recording - Police involvement - Bullying and/or harassment at work - Managers Responsibilities Text Box: BULLYING AT WORK: A workshop for staff at all levels Definitions of bullying - who bullies and how can we spot them? - known attributes of the workplace bully - the bullies place within the organisation and why they can be so difficult to dislodge Costs and Effects - on the individual - the team - the organisation - the image - the workplace culture Managing the workplace bully - what can be done to stop the bully - individual skills - organisational responses Policy and Procedure - Health and Safety legislation and requirement to comply - the processes for eradicating the workplace bully - benefits of policy and a set of procedures which work effectively.

Aggression stress training | Aggression /Bullying

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   Email: ray.b2@uwclub.net