Managing Aggression      ISBN 0-415-24380-7  Taylor and Francis

 by Ray Braithwaite                                          Cost £24.99p

“An excellent text. It combines a comprehensive understanding of theories of  aggression with sound knowledge of practice skills.”

Mary Langan. Open University

available from:  www.taylorandfrancis.co.uk

Turning down the Heat      ISBN 1 84196 067 5 Pavilion Publications

  A training pack                                                Cost  £25

  by Ray Braithwaite

Empowering staff to deal with aggression at work.

This pack is relevant for all workers who may encounter verbal or physical abuse.

available from: www.pavpub.com

Aggression at work and how to handle it!         Utility Films

 An inter-active cd-rom training pack                Cost  £125

 by Ray Braithwaite.

This interactive cd-rom demonstrates how to respond effectively to and deal with aggression at work. Including bullying, verbal abuse, intimidatory behaviour and much more.

Stress at work and how to reduce it                Pavilion Publications

a managers guide                                         Cost  £5

by Ray Braithwaite

FURTHER INFORMATION: www.pavpub.com